Refunds & cancellations
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What is the refund policy for payments using Nordea Connect?
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How do I cancel a transaction?
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How does the refund process work? What do I as a merchant need to do?
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How can I cancel a refund?
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Can I initiate bulk refunds with Nordea Connect?
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How can I check if a customer has received their refund?
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Does Nordea Connect reserve funds in any case? (high chargebacks, high risk industry, etc.)
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Do Nordea Connect fees also get refunded when refunding a customer?
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Why are my refunds delayed?
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Can I set up balance alerts or automated top-ups for the accounts I use for refunds?