How can we help you?
General & admin info
- Is there a binding period for the Nordea Connect agreement?
- Why did I receive emails in the "wrong" language?
- How do we log into the Merchant Portal?
- What is the Nordea Connect Merchant Portal?
- What is the invoice numbering logic in Nordea Connect?
- How can we edit our contact details on the statements addressed to our customers?
Agreement handling & modifications
- Do I as a merchant need agreement with Vipps/MobilePay or only a Nordea Connect agreement? If only a Nordea Connect agreement is required, what is the relationship between my company and Vipps/MobilePay then?
- Where can I find my signed Nordea Connect agreement?
- How can I transfer my agreement to another company? How can I update the organizational number it is linked to?
- How do I update my companies’ contact details?
- As an already onboarded Nordea Connect merchant how can I modify my agreement or change my setup?