Administration & change management

General & admin info

• Is there a binding period for the Nordea Connect agreement?
• Why did I receive emails in the "wrong" language?
• What is the invoice numbering logic in Nordea Connect?
• How can we edit our contact details on the statements addressed to our customers?
• Are there a local language versions of nordeaconnect.com?
• In what languages is the Nordea Connect agreement available?

Agreement handling & modifications

• How do I update my companies’ contact details?
• Do I as a merchant need agreement with Vipps/MobilePay or only a Nordea Connect agreement? If only a Nordea Connect agreement is required, what is the relationship between my company and Vipps/MobilePay then?
• Where can I find my signed Nordea Connect agreement?
• How can I transfer my agreement to another company? How can I update the organizational number it is linked to?
• How do I update my companies’ contact details?
• As an already onboarded Nordea Connect merchant how can I modify my agreement or change my setup?