- You need find the transaction you want to refund and enter the partial amount.
- You can also do this via the plugin or API you are using.
How can we help you?
Articles in this section
- What can I do using the Merchant Portal? What information can I access through it?
- How can I find out what type of card the customer is using (credit, debit, prepaid, etc.)?
- How can I generate summary reports?
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How do we remove goods and/or register a partial refund in Merchant Portal?
- How do we capture (or acknowledge) an order in the Merchant Portal?
- How do I remove an order in the Merchant Portal? (Following phone/mail cancellation, etc.)
- How does reporting work? Can I set up personalized reports?
- What are webhooks/triggers/rules that can be set up in the Merchant Portal and why are they relevant for the me as a merchant?
- Can I enter customer payment information manually for mail and/or telephone orders?
- I am a merchant currently testing Nordea Connect? How can I edit the default payment template?
Related articles
- How do we capture (or acknowledge) an order in the Merchant Portal?
- What is the Nordea Connect Merchant Portal?
- How does the refund process work? What do I as a merchant need to do?
- How can I generate summary reports?
- How do I remove an order in the Merchant Portal? (Following phone/mail cancellation, etc.)