What can I do using the Merchant Portal? What information can I access through it?
How can I find out what type of card the customer is using (credit, debit, prepaid, etc.)?
Can I filter for uncaptured payments in the Merchant Portal?
How can I generate summary reports?
How do we remove goods and/or register a partial refund in Merchant Portal?
How do we capture (or acknowledge) an order in the Merchant Portal?
While you can use the Merchant Portal for administering a multitude of tasks in connection with your eCommerce operations we would like to inform you that the following ones are most likely handled by your eCommerce platform and not by any Nordea Con
How do I remove an order in the Merchant Portal? (Following phone/mail cancellation, etc.)
How does reporting work? Can I set up personalized reports?
How exactly can I customize the checkout flow from the Merchant Portal?

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Can I enter customer payment information manually for mail and/or telephone orders?

We do not support this directly.
However, it is possible to create payment links which allow you as a merchant to take a telephone/mail order and create an e-mail or an SMS with a payment link (through the API or through the merchant portal).
You cannot manually charge then using the Merchant Portal.

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