- Currently you cannot do this. We are working on introducing a passive system (no active notifications will be sent out, but it will be visible in your transaction log).
How can we help you?
Articles in this section
- What is the refund policy for payments using Nordea Connect?
- How do I cancel a transaction?
- How does the refund process work? What do I as a merchant need to do?
- How can I cancel a refund?
- Can I initiate bulk refunds with Nordea Connect?
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How can I check if a customer has received their refund?
- Does Nordea Connect reserve funds in any case? (high chargebacks, high risk industry, etc.)
- Do Nordea Connect fees also get refunded when refunding a customer?
- Why are my refunds delayed?
- Can I set up balance alerts or automated top-ups for the accounts I use for refunds?
Related articles
- Can I use 3-D Secure (3DS) authentication with payments?
- Does Nordea Connect reserve funds in any case? (high chargebacks, high risk industry, etc.)
- What can I do using the Merchant Portal? What information can I access through it?
- How do I choose and connect bank accounts for settlement? How does it work if my company wishes to use several for different currencies?
- How does the refund process work? What do I as a merchant need to do?