How does the refund process work? What do I as a merchant need to do?
- You can do refunds for the payment methods which support refunds.
- Some banks in ePayment do not.
- You can issue refunds using one of 3 methods:
- Directly in the merchant portal as an admin: find the transaction, enter the amount you wish to refund and press refund.
- You can also refund through our plugins. This differs by type, but typically you need to find the transaction and press refund and enter the necessary data there (for instance in WooCommerce you can refund on either amount or item level).
- You can use the API and initiate refunds through your own management system.