Articles in this section

• What is the refund policy for payments using Nordea Connect?
• How do I cancel a transaction?
• How does the refund process work? What do I as a merchant need to do?
• How can I cancel a refund?
• Can I initiate bulk refunds with Nordea Connect?
• How can I check if a customer has received their refund?
• Does Nordea Connect reserve funds in any case? (high chargebacks, high risk industry, etc.)
• Do Nordea Connect fees also get refunded when refunding a customer?
• Why are my refunds delayed?
• Can I set up balance alerts or automated top-ups for the accounts I use for refunds?