How can we help you?

Activating payment methods

• How do I activate Nets card acquiring agreement via Nordea Connect?
• How do I activate my non-Nets card acquiring agreement
• What do I need in order to activate Mobilepay in Nordea Connect?
• What do I need in order to activate Vipps in Nordea Connect?
• What do I need in order to activate Swish in Nordea Connect?

Verification

• How does personal identity verification work for signatories, administrators, etc.?

Signing up

• Does Nordea Connect support Bitcoin?
• What information should I have handy when signing up for Nordea Connect?
• How do I sign up for Nordea Connect?
• What do I need to set up and Nordea Connect merchant account (Nordea accounts, documents, developer knowledge, etc.)?

The onboarding process

• Does the integration process differ if my card acquiring agreement is not with Nets?
• What can be arranged before signing up and/or during the onboarding process in order to speed it up?
• How can I keep track of developments in my onboarding process?

Using the Merchant Portal

• I am a merchant currently testing Nordea Connect? How can I edit the default payment template?
• Can I set separate payments by sub-merchant/shop?

General & admin info

• I forgot my password to the Merchant Portal, how can I reset it?

General & admin info

• In what languages is the Nordea Connect agreement available?

Agreement handling & modifications

• Where can I find my signed Nordea Connect agreement?
• How can I transfer my agreement to another company? How can I update the organizational number it is linked to?
• How do I update my companies’ contact details?
• As an already onboarded Nordea Connect merchant how can I modify my agreement or change my setup?

Billing

• How will I as a merchant be billed for Nordea Connect’s PSP fees and fees related to third party payment services?

Documentation

• Is there a PHP SDK available for Nordea Connect?

Payment options

• Can I set up Swish on top of Nordea Connect (as an alternative to it) and not as an option within it?
• Can I add Klarna Checkout (KC) to Nordea Connect’s payment options?

Data management

• Is it possible to import customer card numbers from another payment provider?
• Can I export customer card data from Nordea Connect?

Comparing integration methods

• What is needed from me as a merchant in order successfully integrate Nordea Connect in terms of resources/capabilities?
• On average how long does it take to integrate Nordea Connect with a plugin compared to other methods?
• How do I set up the embedded payment window instead of the regular hosted (i.e. redirect) payment window?
• Is it possible to see a complete post both from a regular hosted window and API call?

Plugins

• Does Nordea Connect have a readily available WooCommerce plugin for download?

Testing

• What should I test before accepting live payments?
• How does the test environment differ from a production environment?
• Does Nordea Connect provide the possibility for full end-to-end (e2e) testing?