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Help centre
End customers
Miscellaneous
- Does Nordea Connect supply billing analytics (average revenue per user, churn rate, lifetime value, churned revenue)?
- Does Nordea Connect have an automated bookkeeping and reconciliation solution? Can we connect to other systems like Fortnox, Visma etc?
- Does Nordea Connect offer metered subscriptions?
- Do any point of sales (POS) systems integrate with Nordea Connect?
- Can I sell to other companies using Nordea Connect?
- Are there any restrictions on what I can sell/what can be paid for via Nordea Connect?
Activating payment methods
- What requirements does my company have to adhere to in order to setup Vipps, MobilePay and Swish? Does it require a local entity or bank account in each country in order to get the local mobile wallets?
- How do I activate Nets card acquiring agreement via Nordea Connect?
- How do I activate my non-Nets card acquiring agreement
- What do I need in order to activate MobilePay in Nordea Connect?
- What do I need in order to activate Vipps in Nordea Connect?
- What do I need in order to activate Swish in Nordea Connect?
Verification
Signing up
- How do I sign up for Nordea Connect?
- Does Nordea Connect support Bitcoin?
- What information should I have handy when signing up for Nordea Connect?
- How do I sign up for Nordea Connect?
- What do I need to set up and Nordea Connect merchant account (Nordea accounts, documents, developer knowledge, etc.)?
The onboarding process
- How does the business verification and KYC process for Nordea Connect work?
- How does personal identity verification work for signatories, administrators, etc.?
- Does the integration process differ if my card acquiring agreement is not with Nets?
- What can be arranged before signing up and/or during the onboarding process in order to speed it up?
- How can I keep track of developments in my onboarding process?
Using the Merchant Portal
- What can I do using the Merchant Portal? What information can I access through it?
- How can I find out what type of card the customer is using (credit, debit, prepaid, etc.)?
- Can I filter for uncaptured payments in the Merchant Portal?
- How can I generate summary reports?
- How do we remove goods and/or register a partial refund in Merchant Portal?
- How do we capture (or acknowledge) an order in the Merchant Portal?
General & admin info
General & admin info
- Is there a binding period for the Nordea Connect agreement?
- Why did I receive emails in the "wrong" language?
- What is the invoice numbering logic in Nordea Connect?
- How can we edit our contact details on the statements addressed to our customers?
- Are there a local language versions of nordeaconnect.com?
- In what languages is the Nordea Connect agreement available?
Agreement handling & modifications
- Do I as a merchant need agreement with Vipps/MobilePay or only a Nordea Connect agreement? If only a Nordea Connect agreement is required, what is the relationship between my company and Vipps/MobilePay then?
- Where can I find my signed Nordea Connect agreement?
- How can I transfer my agreement to another company? How can I update the organizational number it is linked to?
- How do I update my companies’ contact details?
- As an already onboarded Nordea Connect merchant how can I modify my agreement or change my setup?
Billing
- Can I pass the Nordea Connect fees onto customers?
- What are the rounding rules for payments and Nordea Connect fees?
- How do I pay my Nordea Connect fees?
- What is the VAT policy for fees related to Nordea Connect?
- How will I as a merchant be billed for Nordea Connect’s PSP fees and fees related to third party payment services?
Settlement
- What does the pay-out report include and where can we find it?
- How do I choose and connect bank accounts for settlement? How does it work if my company wishes to use several for different currencies?
- How does the Nordea Connect reconciliation and settlement flow work?
- Is it possible to request an advance on, a partial or a instant pay-out? Are there limits/eligibility requirements for this service?
- The pay-out amount was different than expected? What should I do?
- Where can I find pay-out history? Is there a way to see pending pay-outs?
Specific payment type features
- How can I customize subscriptions using Nordea Connect?
- Can I accept payments for pre-orders?
- Where can I check if an invoice I created has been paid?
- A customer has inquired about how much they have left to repay on their AfterPay loan? How can we check this?
- Can I set coupons in Nordea Connect?
- Is there a possibility to conduct microtransactions? Are there minimal transaction limits in place?
Documentation
Payment options
- Can I use Apple Pay for recurring payments?
- How do live transactions using Swish work?
- Can I create and send one-time and/or recurring invoices to customers using Nordea Connect?
- Does Nordea Connect support Bitcoin?
- Are there any new payment methods going to be introduced in the future?
- Can I set up Swish on top of Nordea Connect (as an alternative to it) and not as an option within it?
Data management
- How can I find out what type of card the customer is using (credit, debit, prepaid, etc.)?
- Which file formats does Nordea Connect support for transaction reporting? Can Nordea Connect provide camt.054 credit notifications based on payment references in the payment transactions?
- What type of data can I see in the Merchant Portal and how do I create a report out of it? Can I extract this data to another place like a data warehouse? What data will be available in the Merchant Portal if my company is using the test environment?
- How do I change a customer's billing address?
- Can I block or trust a card or a shopper?
- Can I save payment credentials for subscriptions following Strong Customer Authentication (SCA)?
Refunds & cancellations
- What is the refund policy for payments using Nordea Connect?
- How do I cancel a transaction?
- How does the refund process work? What do I as a merchant need to do?
- How can I cancel a refund?
- Can I initiate bulk refunds with Nordea Connect?
- How can I check if a customer has received their refund?
Security
- Can I use 3-D Secure (3DS) authentication with payments?
- What is Nordea Connect Strong Customer Authentication (SCA) policy?
- What information is required from the customer for Strong Customer Authentication (SCA)?
- How do Nordea Connect’s fraud protection work? In which cases does SCA (Strong Customer Authentication) get triggered?
- Is my money safe?
Supported currencies, countries, acquirers & cards
- How can I start selling to other countries?
- Is there a risk of currency fluctuation during pay-outs? How can my company mitigate this?
- How can I set a customer’s default currency?
- In what countries can Nordea Connect be used in?
- What card types does Nordea Connect support?
- What settlement currencies can I set? What payment currencies does Nordea Connect accept?
Payment page & process
- Payments do not work after integration? How do I fix this?
- At what point is a payment considered complete?
- My customers are seeing unknown charges to their card from my company. What are these?
- What do the different payment statuses mean?
- What variations of the checkout can be set up with Nordea Connect? What are their key features and differences?
- What does the standard Nordea Connect checkout flow look like? Do my customers see all the entry fields at once or is it a step-by-step flow?
Comparing integration methods
- How can I connect to NC? (Merchant portal, API, etc.)?
- What is needed from me as a merchant in order successfully integrate Nordea Connect in terms of resources/capabilities?
- On average how long does it take to integrate Nordea Connect with a plugin compared to other methods?
- How do I set up the embedded payment window instead of the regular hosted (i.e. redirect) payment window?
- Is it possible to see a complete post both from a regular hosted window and API call?
Plugins
Testing
- Where can I test Nordea Connect? Is there a free-to-use sandbox platform? How can I set up a test account?
- Is my test account somehow linked to my production account?
- How can I test my checkout?
- What should I test before accepting live payments?
- How does the test environment differ from a production environment?
- Does Nordea Connect provide the possibility for full end-to-end (e2e) testing?